Thank you for choosing Projoss. We work hard to deliver high-quality digital services and products that meet your expectations. Because our offerings are digital in nature, we have specific guidelines regarding refunds and returns, outlined below.

🔁 Refund Eligibility

Due to the digital and downloadable nature of most of our services and products, all sales are final. However, in certain cases, we may offer refunds under the following conditions:

  • Service not delivered as described.
  • Technical issue or defect that cannot be resolved within a reasonable time.
  • Duplicate or accidental purchase with proof.

Each case is carefully reviewed by our team to ensure fairness and transparency.

❌ Non-Refundable Items

Refunds will not be issued for:

  • Successfully delivered services or digital products.
  • Change of mind after purchase.
  • Custom projects or services after work has begun.
  • Late delivery due to lack of communication or delayed client feedback.
  • Products or services purchased on discount or promotional price.

✅ Revisions & Fixes First

If you’re not satisfied with a service or product, please reach out. We offer free revisions or fixes (where applicable) to resolve the issue before considering a refund.

💬 How to Request a Refund

To request a refund, contact us within 3 days of delivery with the following details:

  • Order ID or Invoice Number
  • Product/Service Name
  • Clear explanation of the issue
  • Screenshots or proof if necessary

📧 Email: [email protected]

💳 Refund Process

If your refund request is approved, the amount will be processed back to your original payment method within 5–10 business days, depending on your bank or payment gateway.

🛡️ Chargebacks & Disputes

Please contact us first before raising a dispute through PayPal, banks, or credit cards. We are happy to work directly with you to resolve any problem quickly and fairly.

🔄 Exchange Policy

Digital products cannot be exchanged once delivered. However, we can re-send or replace faulty files at no additional charge if requested within 3 days.

📌 Final Note

By purchasing from Projoss, you agree to this Refund & Returns Policy. If you have questions, please contact our support team — we’re here to help!

Need help?

Contact us at {email} for questions related to refunds and returns.